Shipping policy

Where we ship
We currently ship within the United States.

Processing time
Most orders are processed within 1 to 3 business days. Personalized items need extra time: we'll email you a mockup to approve first, and production begins once you approve it, usually within 2 to 5 business days.

Once shipped, most orders arrive within 3 to 8 business days. Larger items like beds, strollers, ramps and car seats may take a little longer. A few specialty items ship from our international partner warehouses and may take 7 to 14 business days. Delivery estimates are shown on those product pages.

Delivery time
Once shipped, most orders arrive within 3 to 8 business days. Larger items like beds, strollers, ramps and car seats may take a little longer.

Shipping costs
Shipping is calculated at checkout based on your items and address.

Multiple packages
Our products ship from trusted partner warehouses across the U.S. If you order more than one item, they may arrive in separate packages on different days. You'll receive tracking for each package by email.

Address accuracy
Please double-check your shipping address at checkout. We aren't able to reroute or replace packages sent to an incorrect address provided at checkout. If you notice a mistake, email us right away and we'll do our best to fix it before it ships.

Lost or delayed packages
If your tracking hasn't updated in 7 days, or it shows delivered but you can't find your package, email us at support@seniorsnugglesco.com and we'll help track it down.

Questions
Email support@seniorsnugglesco.com. We reply within 1 to 2 business days.